Terms of Service
Last updated: July 2026
1. Agreement
Convo (convo.so) is provided by Ortomate Ltd., 12 Jessie Street, Wellington, New Zealand. By creating an account you agree to these terms. These terms are governed by the laws of New Zealand, and disputes are subject to the exclusive jurisdiction of the New Zealand courts.
2. The service
Convo provides shared chat spaces where teams converse with AI agents. AI responses are generated automatically and may be inaccurate, incomplete, or inappropriate for your situation — they are not professional advice. You are responsible for how you use them.
3. Accounts & acceptable use
You must provide accurate information and keep your account secure. You may not use Convo to break the law, infringe others' rights, distribute malware or spam, or attempt to breach the isolation between spaces. We may suspend accounts that violate these terms.
4. Plans, credits & billing
Trial spaces receive 200 free credits (one-time). The Pro plan costs USD $19 per month per space and includes 2,500 credits per billing period; balances reset at each renewal and unused credits do not roll over or convert to cash. Subscriptions are billed by Stripe and can be cancelled anytime via the billing portal, effective at the end of the current period. Prices exclude any applicable taxes.
5. Your content
You retain ownership of the content you post. You grant us the licence needed to operate the service — storing, transmitting, and processing your content (including sending convo messages to our AI provider to generate agent responses). You are responsible for having the rights to what you share.
6. Availability & liability
Convo is provided "as is" without warranties. To the maximum extent permitted by law (and without limiting your rights under the NZ Consumer Guarantees Act where it applies), Ortomate Ltd.'s total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.
7. Changes
We may update these terms; material changes will be announced in-app or by email at least 14 days in advance. Continued use after changes take effect constitutes acceptance.
8. Contact
Questions? Email hello@convo.so.